Welcome to EVOBIZ. We are committed to customer satisfaction and understand that circumstances may arise where you need to request a refund. Our refund policy outlines the conditions under which we offer refunds and the process for requesting a refund.

Eligibility for Refund

Refunds are only available for specific services or products offered by EVOBIZ. Eligibility for a refund will be clearly stated on the invoice or at the time of purchase.

Custom services, including web design, development, and customization, are generally non-refundable due to their bespoke nature. However, exceptions may be made at the discretion of EVOBIZ in certain circumstances.

Time Frame for Refund Requests

Refund requests must be submitted within a specified time frame from the date of purchase, typically 30 days. This period allows clients enough time to assess the service or product.

Condition of Services or Products

For refund eligibility, services or products must be in the same condition as when delivered. This means they must not have been altered or used in a way that diminishes their value.

Refund Process

To initiate a refund, contact us at info@evobiz.au with your purchase details and reason for the request.

All refund requests will undergo a review process to assess eligibility based on the terms outlined in this policy.

Processing Refunds

Eligible refunds will be processed using the original method of payment. For instance, if you made your payment by credit card, the refund will be issued to the same card.

Please allow a certain number of days for the refund to be processed and credited back to your account.

Non-refundable Services

Some services, such as domain registration, hosting services, and certain digital products, may be non-refundable as stated at the time of purchase.

Partial Refunds

In cases where only a portion of the service or product is subject to a refund, EVOBIZ will determine the amount of the refund based on the services rendered or the product used.

Changes to Refund Policy

EVOBIZ reserves the right to modify this refund policy. Any changes will be effective immediately upon posting on our website.

Contact Information

For any questions or concerns about our refund policy, please contact us at info@evobiz.au.